Pied Piper Privacy Policy On-Line Privacy Policy and Disclosure

At The Pied Piper Exterminators, Inc. we understand the importance of protecting the confidentiality of your personal information. The purpose of this policy is to protect your personal information on the Internet the same way we have when you conduct business with us in a branch office, over the phone, or through an employee of ours.

The following section explains our "Policy Principles" regarding any personal information you might supply to us when you visit our Internet Site.

Website Privacy Policy

The Pied Piper Exterminators, Inc. is committed to respecting and protecting the personal privacy of our customers and those who visit our website. Our website collects only anonymous data such as the volume of traffic to the server and the number of visitors a certain section of the site receives each month.

How does The Pied Piper comply with the Children's Online Privacy Protection Act (COPPA) of 1998?

The Pied Piper Exterminators, Inc. does not use its Web site to collect any personally identifiable information from children under 13 years of age. Providing personal information is never a prerequisite for accessing any of the content or resources on this Web site. Specifically, refusal to provide personal information via a Web interface will never result in a user being denied access to any on-line content or resource the user would be able to access were the information submitted.

Recognition of Your Expectation of Privacy

We recognize that you expect privacy and security for your personal and financial affairs and we have established policies and procedures to prevent misuse of our customers' confidential and private information. Our Collection, Retention, and Use of Information about You

The Pied Piper Exterminators, Inc. collects, retains and uses information about individual customers only where it is allowed by law. We believe it is useful in administering the business, and in providing products, services and other opportunities to our customers. We use information to protect and administer your records; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your needs so that we can provide you with quality products and superior service.

The Pied Piper Exterminators, Inc. does not sell data. Also, we do not have any future plans to change our policy.

At your request, we will tell you what information is retained and why it is needed. See "Contact Information Regarding Privacy or Confidentiality Issues" at the end of this document.

Our Maintenance of Accurate Information

We have procedures to help ensure that your financial information is accurate, current, and complete in accordance with commercial standards. Our procedures include steps for responding to customer requests to correct inaccurate information in a timely manner and processes to update information and remove old information if necessary.

Limiting Employee Access to Information

The Pied Piper Exterminators, Inc. limits access to our customers' confidential and private information to employees with legitimate business reasons for knowing such information. We educate our employees about the importance of confidentiality and customer privacy, and we take appropriate disciplinary measures to enforce employee privacy responsibilities.

Security Procedures to Protect Information

We maintain security standards and procedures to help prevent unauthorized access to confidential information about you. We update and test our technology to improve the protection of our information about you and to assure the integrity of our information.

Merchant Privacy Statement (for Credit Card Transactions via the Internet)

The Pied Piper Exterminators, Inc., a California corporation is the merchant who will accept funds for pest control services through this site. Immediately after a consumer pays for their pest control service(s) funds are sent directly to our bank for processing. Within 1 business day your Pied Piper account is credited and an e-mail receipt will be sent to you for your records. We use a secure site through the Virtual Merchant application powered by Elavon. We require that Elavon uses similar "Privacy Principles" and that any and all information our customers provide on our website or through our on-line payment system is secure. Any credit card refunds or credits will not be handled through our website and will be handled by our corporate office. Contact information is located at the bottom of this page.

Disclosing Our Privacy Commitment to You

We want to be sure that you understand our commitment to personal privacy and our use of information. The Pied Piper Exterminators, Inc. has published these "Privacy Principles" so that our customers may have a better understanding of our commitment to safeguarding confidential and private information.

Our Customer Responsibilities

Our customers are required to utilize specific passwords for online access to confidential and private information. It is critical that our customers take their responsibility to safeguard login IDs and passwords very seriously.

Our customers are reminded that we may have links within our website to other websites that are not under our control and may not necessarily comply with The Pied Piper Exterminators, Inc. "Privacy Principles" and security standards.

If any of our customers believe that confidential and private information has been compromised, please contact us immediately so that the potential breach can be investigated. Contact Information Regarding Privacy or Confidentiality Issues


Our customers are our most important asset and, as such, we would like to set forth the following policies that we strictly adhere to:

Release of Data

We will never release, sell, or give a customer’s name or email address to any other party or organization without the customer’s explicit permission unless we are required to do so by law or we, in good faith, believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of The Pied Piper Exterminators, Inc.’s website; or (4) protect the personal safety or property of our customers, our employees or the public (among other things, this means that if you provide false registration information or attempt to pose as someone else, information about you – including your computer's IP address -- may be disclosed as part of any investigation into your actions.)

Third Party Links

Web site visitors should be aware that this privacy policy only governs The Pied Piper Exterminators, Inc.’s website and does not govern sites accessible via links from The Pied Piper Exterminators, Inc.’s website. When you are directed to another site via a link of any type, you should be aware that you will have left The Pied Piper Exterminators, Inc.’s website. These other sites may send their own "cookies" to you and collect data or solicit personal information pursuant to policies that are not consistent with our Privacy Policy. For this reason, we strongly urge you to be aware of the privacy policy governing any site you visit.

Changes to Privacy Policy

The Pied Piper Exterminators, Inc.’s website reserves the right to modify this Privacy Policy. For this reason, you should regularly check our policy to ensure that it continues to meet your needs.

Any questions or concerns can be forwarded to privacy@thepiedpiper.com. All emails will receive our prompt attention and response.

For any comments about this policy, any privacy-related issue or any inaccuracy in customer data, please contact:

The Pied Piper Exterminators, Inc.
Corporate Office
100 Enterprise Way, Suite C105
Scotts Valley, CA 95066
Tel. (831) 440-0909
Fax (831) 440-0912

— Danielle

Great service and did not pressure you to get a monthly service like many other companies do.